Legal

Refund policy

Last updated November 3, 2026

The course and the exam are free, so you can see exactly what you are buying before paying anything. The certificate is a digital product issued the moment payment completes, by download and by email. For that reason all sales are final, with these exceptions:

• Duplicate charge. If you were charged twice for one certificate, we refund the duplicate.
• Delivery failure. If you paid and did not receive a working certificate link, and we cannot fix it within 5 business days of you telling us, we refund in full.
• Where the law requires. Consumer-protection law in your province may give you rights that override this policy; nothing here limits them.

Name corrections are not refunds: email us the certificate ID and the correct spelling within 7 days and we reissue once at no charge.

Refunds are made to the original payment method through Stripe and typically appear within 5–10 business days. To request one, email contact@whmiscert.ca with your certificate ID or Stripe receipt.